How is your day going so far?
I hope that your day is going well today as for me, my day have been crazy! Preventing users from jumping out of the windows while at the same time fixing their computer issues requires a delicate balance of people skills and Psychology
The type of balance you only learn by going through hours and hours of practice. Although the very first time your brain will be completely overwhelmed.
When people figure out that you provide value they will constantly be looking for you when the shit hits the fan!
When that happens you will all of a sudden find yourself to be the all knowing Guru.
The person with all the knowledge at your finger tips. At least that is what they think but in reality for me its more of a guessing game of what works and what does not work. Then once the solution is found or not the hard part of finding the right layman terms to explain to them why it happened takes a delicate precision of word play and misdirection
When you are a person that thinks fast of their feet like I do then you will quickly realize that Google becomes your best friend in this situation. You know sometimes you have to give the Brain some rest.
Whenever there is a problem I don’t understand Google is always there to give me a hand!
I’m on the phone so much everyday that I would put Obama to shame. Working in my field you will quickly notice that there are a lot of people who are lazy or refuse to adapt to their surroundings.
To that I mean that they want to continue to work the same way they have been working for years, even if you show them a better way a more cost effective way that can cut their work time in half they still would refuse to use it. They would much rather be Robots repeating the same steps over and over again.
No one ever told me that providing value is extremely stressful work.
I hired 3 other Techs to help calm the constant rush of calls, people coming to my desk asking for help. Still they will walk right by new guys and ask me for help!
Even if I tell them to ask the newbies if they need help they turn to me and tell me that I know how to fix the issue and they don’t! You fix it faster than they can!
By 5pm my brain is fried and no longer is working at its full potential. At this time my mind is wrapped in a foggy haze.
Then I go home!
that is a story for another time!
So tell me how’s your day today?
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